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Q1. How do I use ZapCode™?
A. First, you need to download the ZapCode™ application, ColorCam™, via SMS or WAP. Please refer to the
' How do I download the ZapCode™ application, ColorCam™? ' instructions. |
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Q2. Is my mobile phone able to use the ZapCode™ application, ColorCam™?
A. Please check if you are using any of the mobile phones listed in the 'supported devices' list. Your mobile phone must have a camera and be WLAN/GPRS enabled in order to use this service. |
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Q3. What do I do after I have requested for ColorCam™?
A. Retrieve and open a confirmation SMS message. You will see a URL link. Click on the highlighted link and download ColorCam™. |
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Q4. When I proceed to download, I see the message “Application source unknown. Continue?”. Is it safe to download the application?
A. No problem at all. On most java-based mobile phones, this message appears when you try to download any type of application. It is an automatic alert to the owner. ColorCam™ is a world-class, award-winning application. Don’t worry and just click “Yes”. |
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Q5. How much memory do I need for ColorCam™?
A. You should have at least 35KB of free memory space on your mobile phone in order to install ColorCam™. |
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Q6. What will happen if my mobile phone does not have sufficient free memory space to download ColorCam™?
A. You will not be able to download the application. You have to delete other files or applications to free up some memory space and try again. |
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Q7. Where is ColorCam™ stored if the download is successful?
A. Different mobile phones store ColorCam™ in different folders. Please check your mobile phone manual for information. Most phones store applications in the main menu, the file manager, the games or the applications folder. |
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Q8. Why can’t I download ColorCam™ even though I have a supported mobile phone?
A. The reason could be your mobile phone configuration. Sometimes, the phone setting for Internet access is not properly configured. You can call our hotline at 1800 - 354 - 4868 or the customer service centre of your mobile operator for more information on how to enable WLAN/GPRS settings. |
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Q9. Why can’t I download or install ColorCam™ even though I have a supported mobile phone that is already WLAN/GPRS enabled?
A. In that case, there may be a problem with the firmware or software on your mobile phone. Please contact the service centre of your phone manufacturer to update your software. |
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Q10. Where can I find ZapCode™ and on what kind of materials can it be printed?
A. ZapCode™ can appear anywhere. It can be printed on newspapers, magazines, websites, TV commercials, outdoor billboards or other materials like T-shirts, name cards, shop fronts, delivery vans, brochures, etc. |
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Q11. Will I need to subscribe to any plans to use ZapCode™?
A. No (Isn't it great?). |
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Q12. Can I use ZapCode™ even if I am holding an overseas SIM card?
A. Yes, you can use ZapCode™ simply by downloading the ZapCode™ application, ColorCam™, via WAP. |
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Q13. Can I use ZapCode™ with my prepaid SIM card?
A. Yes, please ensure that there is sufficient credit on your prepaid SIM card and your phone is WLAN/GPRS enabled to download and install ColorCam™. |
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Q14. Is there a limit to the file size of the content to be linked to ZapCode™?
A. No. There is no limit to the content size. The content can be anything from simple text to wallpapers, ring tones, photos, music or video files of any size. Of course, the bigger the file is, the longer it takes to download. |
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Q15. Can I use ZapCode™ in real-time?
A. Yes, the ZapCode™ works in real-time.
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Q16. Where can I download the latest version of ColorCam™ using my mobile phone?
A. You can always find the latest version of ColorCam™ by following the downloading instructions.
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Q17. Do I need to pay to use ColorCam™?
A. No. ColorCam™ itself is free. However, when you first download the application, you need to use GPRS to access the Internet. Standard operator charges apply to data traffic. In addition, charges will also be incurred when you zap the code to get content downloads. |
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Q18. Will I be charged when I zap the code and download content from the Internet?
A. Yes, standard operator charges apply for data traffic. |
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Q19. When I zap the code to get the content, how much do I have to pay to my mobile operator for the data traffic?
A. Mobile operators offer different subscription plans for data traffic. If you are on one of these plans, the charges will be according to the plan. If not, GPRS charges will be based on the size of the content that you want to download. Nowadays, the charges are very reasonable. Please contact your mobile operator for details. |
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Q20. I have zapped the code, but cannot download the content. Instead, a “Try again” message appears. Is there anything wrong?
A. There are some tips for zapping the code. Please click here to learn the techniques to zap the code.
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Q21. I have zapped the code, but I need to go through so many steps to get the content. Is it right?
A. Most java-based mobile phones are designed to guide the owner through the process of using any application. So there is nothing wrong with it. Just click “Yes” to proceed. |
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Q22. My mobile is not a 3G phone. Is it OK to use ZapCode™?
A. As long as your phone is WLAN or GPRS enabled, you can use ColorCam™ to enjoy downloading content from the Internet. 3G phones give you faster download speeds. |
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Q23. How do I print ZapCode™?
A. Please click here to learn about the technical requirements. |
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